WHERE IS YOUR STORE LOCATED?
We are an online-only boutique. We are based out of Dallas, Texas, but do not have a showroom open to the public at this time.
THE PIECE I WANT IS "SOLD OUT". WHAT NOW?
We will likely receive more of of the piece that sold out (it may already be on a truck here). Please send us an email with the item name in the subject, and also include your cell phone number and budget. We will file it to keep an eye out, and help you source it. However, we do however get very busy, and pieces often sale as soon as they hit Instagram. Please sign up for the CEH mailing list and follow on Instagram to stay up to date on when new pieces are listed. If you would like to order a custom-build, please email us at firstname.lastname@example.org.
DO YOU SHIP INTERNATIONALLY?
CEH pieces have shipped to over 20 states. Shipping a CEH piece within the continental US ranges between $150-350 depending on the number of pieces, location, and their size. International shipping is not offered at this time. We do offer shipping at the direct cost of the third party shippers, and can offer choices based on budget when selecting. The CEH is not responsible for in-transit damage, so we do suggest that you add insurance to your shipment (usually $50 or so).
HOW DOES DELIVERY AND SHIPPING WORK?
We will schedule shipping with the most reliable, affordable, and fastest shipper that we are able to locate. We use USHIP, which is somewhat like UBER. We can also use Plycon, but that tends to take longer, and be more expensive. Shipper routes change often with weather, truck issues, client needs, etc. We will do our best to get a firm ETA, but please be advised that in most cases the shippers' schedules change frequently. Insurance is additional to shipping quote, and is around $30 usually. We HIGHLY recommend that insure your piece when shipping. We are not responsible for in-transit damage. Delivery to Dallas city limits is free, a small charge will apply to cities outside Dallas. With some pieces professional movers will be used, and additional charges apply.
WILL THE DRAWERS WORK WELL?
We search across the country constantly to find the BEST pieces in condition and style. We take pride in the value of function over form. However, all items are vintage, antique, or hand-crafted and sometimes do show their age or have slight variation. We do our best to reveal all information, but please be sure to ask all the questions needed to feel comfortable making the purchase, as all sales are final.
WHEN CAN I EXPECT TO RECEIVE MY VINTAGE OR CUSTOM BUILD?
Your piece will go into the queue/time estimate will begin when color and item is received. The amount of time to finish a piece varies with condition, weather, and complexity of the piece (or the one before yours!) The typical turn-around is 2-4 weeks for paint, and 3-6 weeks for lacquer. It may be longer in busy season. Custom builds take between 5-10 weeks in most cases. Please email us for info on your piece, and closest estimate. Every vintage piece is different and takes an individual amount of labor to be it's best new self. We do our very best to get pieces out in a timely manner, and will contact you once it is finished and ready for delivery or shipping.
HOW DO I CARE FOR THE PIECE ONCE RECEIVED?
We will provide a care sheet with each piece in the top drawer. Please email us if you do not receive it. Glass tops are recommended for desks, nightstands, and kids pieces(or high use items). Respecting cure time on painted pieces is extremely important, as the cure time is longer than with lacquer.
WHAT IS THE DIFFERENCE BETWEEN LACQUER AND PAINT?
We could write a few paragraphs on this, but will keep it short! Lacquer is glossier, more durable, and creates a thick glass-smooth surface. It is great for investment pieces, or items you want to look "brand new!" The high-gloss paint is budget friendly, easy to touch up if ever chipped, and provides the same look as lacquer for 1/3 of the price in many cases. Email if you have questions on choosing between lacquer or paint. Most items are listed for sale with paint in gloss (or satin), and can be upgraded to lacquer at a fraction of the cost that it would be to lacquer an outside piece. Our lacquer is second to none.
WHAT CAN YOU BUILD?
Our craftsmen are talented and can build from photos and dimensions alone! We have a variety of CEH label custom builds on the website that have been completed in the past that may be tailored to fit your space. However, please reach out with your vision. That is how most of our custom pieces have come to life! Email us at email@example.com to discuss!
DO YOU OFFER STAIN AND UPHOLSTERY?
We do! Although we do a large amount of colored case goods (over 1000 to date), we also offer stain in any color (and bleaching!). Additionally, we offer upholstery services when a piece is lacquered or stained with the CEH
CAN YOU HELP ME CHOOSE A COLOR?
We have used hundreds of colors, and can assist if desired in choosing that elusive hue you are trying to find. We often look at pictures of your home, lighting in your room, inspiration photos, and overall style of the piece to help choose the right one! We are able to match any brand and color of paint - we recommend looking at swatches in your home to be totally comfortable in your choice. We also can match from a swatch of fabric or wallpaper!
CAN I BRING YOU MY PIECE TO REFINISH OR RESTORE?
Yes! We do lots of client-owned pieces - from craigslist finds to treasured family heirlooms! Just email us at firstname.lastname@example.org with a picture, dimensions, and ideal finish (lacquer, stain, paint). Send inspiration photos, and photos of your room too, if desired. We can send a quote from there! Color choice and hardware should be ready at pickup. Client-owned refinish spots often book 3 months out with deposit. It is a $100 deposit to book a spot (nonrefundable), and if choosing lacquer or stain, 50% of total is due at pickup or before. If choosing paint - $100 deposit is all we need to get started, with remainder due on completion. Once deposit is received, we can then do an in-depth color, tailoring, finish, and hardware consultation. Once item is received by the CEH with color and hardware - ETA will range from 1 week - 6 weeks in most cases (usually one week for "paint" service).
MAY I COME SEE IT IN PERSON?
Currently we do not have a showroom. Email us with any questions.
CAN YOU STORE MY PIECE WHILE I MOVE OR RENOVATE?
We are not able to offer storage once item is completed due to limited space in our two warehouses. It must ship or deliver within 3 days of completion. Multiple items may ship separately in some cases. Items left over 3 days past completion may incur storage fees.
DO YOU OFFER A DISCOUNT TO THE TRADE?
We do offer a 10% discount on vintage to those in the trade with proper ID (does not apply to services or new builds).
CAN I POST ABOUT THE CEH ON MY WEBSITE OR BLOG?
That would be great! Please provide credit on work, photos and links where appropriate.
I SENT YOU AN EMAIL/FACEBOOK MESSAGE/INSTAGRAM DM AND HAVEN'T HEARD BACK FROM YOU. WHY?
We receive many messages on various platforms, and cannot reply to them all. In addition, they often go to a folder not easily accessible on Facebook and IG. Sometimes we come across messages in these hidden folders that are months old! If you've sent us an email however, we will get back to you as soon as I can! Thank you for your patience!